Refund and Returns Policy

Refund and Returns Policy

At LuxLeg Compression, we are committed to providing high-quality products and a positive shopping experience. If you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.

Returns

We accept returns within 14 days of delivery, provided the item is:

  • Unused and unworn
  • In its original packaging
  • In the same condition as received
  • Free from damage, stains, or signs of use

For hygiene and safety reasons, compression garments that have been worn, washed, or opened in a way that makes them unsuitable for resale may not be eligible for return unless they are defective or incorrect.

Non-Returnable Items

The following items are not eligible for return:

  • Used or worn garments
  • Washed products
  • Items returned without original packaging
  • Final sale or clearance items, if marked as non-returnable

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos of the item and packaging to help us review the issue quickly.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method.
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
  • Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact us with your order details.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

How to Request a Return

To request a return or refund, please contact our customer support team with the following details:

  • Your full name
  • Order number
  • Reason for return
  • Photos, if the item is damaged, defective, or incorrect

Please do not send items back without contacting us first and receiving return instructions.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us through our website at https://luxlegcompression.com/.